Privacy Policy

Effective date: September 2, 2026

​

Ozene Oasis Hair Studio ("Ozene Oasis," "we," "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit ozeneoasis.com, book or purchase services, communicate with us, subscribe to marketing, or interact with our social media and other online services.

​

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, phone number and mailing address.

Booking and service information, including appointment selections, preferences, service history, consultation responses and communications.

​

Transaction information, such as purchases, deposits, refunds and limited payment details. Full payment-card information is generally handled by our payment processors rather than stored directly by us.

​

Hair and service information you choose to provide, including photographs, hair history, allergies, sensitivities or other information relevant to providing a requested service.

Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source and interactions with the website.

​

Cookie and analytics information used to operate the website, remember preferences, understand traffic and improve our services.

Marketing preferences, reviews, survey responses, contest entries and social-media interactions.

 

2. How We Use Information

Provide, schedule, personalize and manage appointments and purchases.

Process deposits, payments, refunds and transaction records.

​

Send confirmations, reminders, service updates and customer-support messages.

Respond to questions, requests, reviews and complaints.

​

Maintain safety, prevent fraud, protect our rights and enforce studio policies.

Improve our website, booking experience, services, marketing and customer care.

Send promotional email or text messages when permitted and honor opt-out requests.

Comply with legal, tax, accounting and regulatory obligations.

​

3. Cookies and Similar Technologies

Our Wix-hosted website and connected services may use essential, functional, analytics and advertising cookies or similar technologies. Essential technologies support site security, bookings and checkout. Where available, you may manage nonessential cookies through the site's cookie banner or browser settings. Blocking cookies may affect some features.

​

4. When We Disclose Information

We may disclose information to service providers that help us operate, including Wix, booking tools, payment processors, communications providers, analytics services, professional advisers and technology vendors. We may also disclose information when required by law; to protect clients, the public, our business or our rights; in connection with a business transfer; or with your direction or consent. We do not knowingly sell personal information for monetary consideration.

 

5. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including appointment administration, customer care, legal compliance, dispute resolution and business records. We use reasonable administrative, technical and physical safeguards, but no website, transmission or storage system can be guaranteed completely secure.

 

6. Your Choices and Privacy Requests

You may unsubscribe from marketing emails by using the link in the message and may opt out of marketing texts by following the provided instructions. You may also request access, correction or deletion of certain personal information, subject to legal and operational exceptions. We may need to verify your identity before completing a request. Browser and device settings may provide additional cookie or tracking controls.

 

7. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. A parent or legal guardian should book and manage services for a minor. If we learn that we collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

​

8. Third-Party Services and Links

The website may link to or integrate third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them. We are not responsible for third-party websites or services that we do not control.

​

9. Changes to This Policy

We may update this Privacy Policy as our practices, services or legal obligations change. The revised policy will be posted with a new effective date. Material changes may be communicated through the website or another appropriate method.

​