Refund Policy

We value your time and the time reserved by our beauty professionals. Please review the following terms before booking or purchasing from Ozene Oasis Hair Studio.

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Appointments and Deposits

A nonrefundable deposit may be required to reserve an appointment. The deposit is applied toward the scheduled service balance. An appointment is not confirmed until the deposit and required booking information are received. Deposits may not be transferred to another person.

 

Cancellations and Rescheduling

Please cancel or reschedule at least 24 hours before the appointment start time. With timely notice, an appointment may be rescheduled once and the original deposit may be transferred to the new date. Additional changes may require a new deposit. Cancellations made less than 24 hours before the appointment result in forfeiture of the deposit and may require payment of up to 50% of the remaining scheduled service price before another appointment can be booked.

 

No-Shows and Late Arrivals

A client who does not arrive and does not provide notice is considered a no-show. The deposit will be forfeited, and up to 100% of the scheduled service price may be charged or required before rebooking. Clients arriving more than 15 minutes late may receive a shortened service, be asked to select a different service, or be rescheduled. Any resulting cancellation may be treated as a late cancellation.

 

Service Results and Adjustments

Payments for completed services are generally nonrefundable because time, labor and products have already been provided. If you have a concern, contact us within 72 hours of the appointment with clear photos and an explanation. When appropriate, we may offer a corrective adjustment for the original service if it can be completed safely. The adjustment must generally be scheduled within seven days. Changes of preference, failure to follow aftercare, work performed by another person, or damage occurring after the appointment are not considered service errors.

 

Hair, Add-Ons and Service Changes

Extension hair and specialty products are not included unless stated in the service description. Added length, density, detangling, removal, color, repairs, specialty designs and other work may increase the price and appointment time. If the booked service cannot be completed because preparation instructions were not followed, the appointment may be modified or rescheduled and additional fees may apply.

 

Retail Products

Unopened, unused and undamaged retail products may be returned within 14 days with proof of purchase, unless marked final sale. Opened products, used tools, hair extensions, wigs, custom items, clearance items, gift cards and other hygiene-sensitive merchandise are final sale except where required by law. Approved refunds are issued to the original payment method; processing times depend on the payment provider.

 

Gift Cards and Packages

Gift cards are nonrefundable and cannot be redeemed for cash except where required by law. Promotional offers and packages are subject to their stated expiration, eligibility and redemption terms. Missed appointments booked with a package may result in loss of that session or applicable fees.

 

Studio-Initiated Changes

If we must cancel an appointment, you may choose to transfer the deposit to a new date or receive a refund of the amount paid for the unperformed service. We are not responsible for incidental costs such as travel, childcare or lost wages.