FAQs
How do I book an appointment?
Appointments may be booked online through our Book Now page. Select your service, preferred date and time, and complete any required deposit or intake information. Your appointment is confirmed only after you receive a confirmation email or text.
Do you accept walk-ins?
Appointments are strongly recommended so we can reserve the appropriate time and stylist for your service. Walk-ins may be accepted when availability allows, but service is not guaranteed.
Is a deposit required?
A nonrefundable deposit may be required to secure your appointment. The deposit is applied toward the scheduled service balance. Appointments are not reserved until the required deposit is received.
What forms of payment do you accept?
We accept the payment methods displayed during online checkout and at the studio. A valid payment method may be required to book. Gratuities are appreciated but never required.
How should I prepare my hair?
Preparation depends on the service. Unless your appointment includes shampooing and blow-drying, arrive with clean, fully detangled, stretched hair that is free of heavy oils and product buildup. Review the service description and confirmation message for exact instructions.
Is extension hair included?
Extension hair is not included unless the service description specifically states that it is. Clients are responsible for purchasing the correct type, quantity, length and color listed in the preparation instructions. Contact us before purchasing if you are unsure.
What if I am running late?
Please contact us as soon as possible. A grace period of up to 15 minutes may be available, but late arrival can shorten the service or require rescheduling. Appointments that cannot be completed safely or on time may be treated as late cancellations.
Can I reschedule or cancel?
Yes. Please make changes at least 24 hours before the appointment. A qualifying appointment may be rescheduled once with the original deposit transferred. Late cancellations and no-shows may result in forfeiture of the deposit and additional charges.
Can I bring children or additional guests?
To maintain a calm, safe and comfortable environment, please do not bring additional guests or children unless they are receiving a service or you have received prior approval.
Do you service children?
Children's appointments are available only for services and age ranges shown in our booking menu. A parent or legal guardian must book the appointment and remain available as required.
Do I need a consultation for hair color?
A consultation may be required for first-time color clients, major color changes, lightening, creative color or corrective work. Consultations help us assess your hair history, condition and realistic color options before scheduling the full service.
What if I have allergies, scalp sensitivity or a medical concern?
Tell us before your appointment about known allergies, sensitivities, scalp conditions, recent procedures or medications that may affect service safety. A patch test or medical clearance may be requested. We may decline or modify a service when necessary for safety.
How long will my appointment take?
Listed service times are estimates. Hair length, density, condition, detangling needs, selected size and style complexity may affect the final appointment time. Please avoid scheduling tight commitments immediately afterward.
What if I am unhappy with my service?
Contact us within 72 hours and include clear photos and a description of the concern. We will review the service and, when appropriate, offer a reasonable adjustment appointment. Refunds are not guaranteed after a service has been performed.
May Ozene Oasis photograph my finished style?
We may ask permission to photograph or record finished work for our portfolio, website or social media. Participation is optional. Tell your stylist if you do not want to be photographed or if you prefer that your face not appear.
Is the studio accessible?
We are committed to welcoming clients with disabilities. Contact us before your visit if you need a reasonable accommodation or specific access information so we can help you plan your appointment.